Assignment 16778

Integrating tax preparation into pediatric clinics to improve child health is a novel approach to utilizing the customer wait time that accompanies a service, and repurposing it to improve the overall customer experience.
In 100 to 150 words, describe a service that you routinely use (at least once per year) that always has a wait time associated with it.
How could the wait time that accompanies that service be repurposed, such that an additional service occurs during the wait time that improves the overall customer experience?
Include your word count in brackets at the end of your response.
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We must apply/ mention knowledge from the attached ppt.