Start by outlining the preparation phase you will take in managing difficult conversations. Evaluate the process of relationship management. Were the expectations clearly set by management? What could have been done to clarify the expectations? Select and justify your overall conflict resolution approach for this case. What is the best conflict theory to successfully resolve the conflict? Specifically, the following critical elements must be addressed: II. Conversation Management A. Outline the preparation phase in managing difficult conversations. Propose motivational elements that can be incorporated into the conversation with the employee. B. Apply positive conversation management skills. What techniques will you use to ensure the conversation moves in a positive direction?